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File Trouble
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1. The download didn't start or no download instructions?
This is one of the more common problems that we face all the time. If the download didn't start after the transaction was completed, usually means you have pop-up blocker software on your computer. If there isn't an email from us with the download instructions and just your receipt from PayPal for the purchase, contact us with your receipt. We will manually email the design to you. This will be done with in 24hrs or sooner. We have the ability to monitor all transactions that occur and can tell when a purchase hasn't been downloaded. All we ask in return is that you the customer inform us that you received file so we can update our records.
2. Outlook Express shows the attachment file but will not let me open it.?
This can be solved by changing the security settings to allow you to open or view attachments.
In order to change the security settings in Outlook Express:
1. Click Tools
2. Click Options
3. Click the Security Tab
4. Under Virus Protection, make sure the check box is not checked next to Do Not Allow Attachments to be saved or opened.
5. Click Apply
6. Try opening the attachment file.
If you still have problems, contact me and I will try another way so you get the file.
3. I just purchased your product and I can't seem to find it?
It has come to our attention that for some customers, they have a problem opening or seeing the file with the drawing attached. If you have Hotmail or use AOL, please check the spam/bulk folder. Sometimes it is placed in those folders for some reason beyond our control. If for some reason you still can not open or view the file purchased, contact us and we will make arrangements for you to get the file you purchased.
4. I do not have Adobe Reader installed, where can I find it?
All of our tower blinds and ladder stand blueprints come in a PDF
file format. In other words, you will need at least Adobe Reader 5 or a PDF Reader program to be able
to open and read the file.
Links to Adobe and two other PDF programs are on the Links page .
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Assembly
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6. What is the easiest way to assemble these blinds?
We have found it to be easier to build the blind
first in a garage. We build ours so they can be disassembled and
reassembled at our hunting site. This way we have access to our power
tools and we can work out the little details on the ground.
7. How do you get the blind on top of the tower?
We have used a rope, ATV and an expandable ladder.
After the floor is in place and level, we take up one wall at a time.
Usually two people can walk a wall up at a time, we use the rope for
safety reasons. For the larger walls we use an ATV to help hoist up the
wall. Each tower booklets have detailed assembly drawings as part of the
package.
8. How often should I check my blind or tower?
We recommend that you check your blind or tower
every year for stability. We check ours after each storm with high
winds. We also shake our towers to see how stable they are before each
use. As a whole we check ours through out the year and during the hunting
season.
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